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LumaSense Technologies offers technical support by our professionally staffed technical workshop and calibration laboratory for our Innova line of gas monitoring and thermal comfort products. Dedicated and experienced support engineers are at your service for direct customer support in case you have any inquiry to the performance or operation of an instrument.
The support team can be contacted via innovaservice@lumasenseinc.com and will provide you instant assistance or you can fill in the "Service Request Form" as detailed as possible and we will contact you immediately.
Calibration
Frequent calibration of your INNOVA instruments is not just an investment in quality; it can also save costs. As a quality assurance tool, regular calibration of your equipment will help minimize the cost of errors due to inaccurate or invalid measurements.
Our calibration procedures are developed by experienced engineers with extensive knowledge of the instruments, and are performed by our highly skilled technicians. Each calibration is documented with a COC (Certificate of Conformance). We offer calibrations of instruments with gases as well as temperature sensors at fixed prices.
Repairs
Should you encounter problems with your instrument we offer a high quality repair in our well-equipped repair center, staffed with highly skilled service technicians with years of experience and working in close co-operation with production and R&D departments ensuring factory standard repairs and a quick turnaround time.
Repairs will normally await your approval of our quotation and we maintain instruments during its normal operation period, which ranges from 3 to 5 years after cease of production. After that, we will still support you if possible, but in some cases it is more beneficial to exchange the instrument.
We offer a 3 month warranty on a repair i.e., the workmanship in connection with the repair and the spare parts exchanged under warranty
Accessories
We can supply you with any original accessory you may need for your INNOVA instruments
Spare Parts
Distributors and customers who have a documented technical training and background to perform local repairs also have the availability of INNOVA spare parts.
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