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LumaSense's Service and Support Offerings ensure Peace of Mind and the highest Level of Customer Satisfaction
The mission of the LumaSense services organization is to keep you focused on your business by delivering world-class customer support. We realize that your LumaSense solution is essential to your process. Therefore, LumaSense offers tailored service packages to meet your specific support needs. This means keeping your assets reliable and functioning, and providing you with the knowledge and expertise required to solve complex problems quickly. Our system level services offer comprehensive support for your entire system.
Service Offerings
Field Services
Our ServiceSenseSM Field Service Engineers are available for on-site guidance and support every step of the way.
Factory Services
LumaSense offers a wide range of services to keep your assets accurate and reliable for the long-term.
Training
LumaSense offers classroom and on-site training courses, as well as a range of specialty services.
Support
Customer Support
We will put you in touch with the right resources, check on your orders, find the right parts, and coordinate your warranty, repair, or calibration.
Technical Support
Our Technical Support team is ready to help you troubleshoot and address all of your technical concerns.
Resources
Review and download all your valuable manuals, brochures, technical specifications, videos, software updates, and more.
Publications & Technical Resources
find more resources in our download center
Market, Application, Product Selector
find products based on market and application
Customer Care Team
America and Australia
Santa Clara, USA, CA
Phone +1 408 727 1600
Phone +1 800 631 0176 (US toll-free)
Fax +1 408 727 1677
Europe, Middle East, Africa, Asia
Frankfurt, Germany
Phone +49 69 97373 0
Fax +49 69 97373 167
Ballerup, Denmark
Phone +45 44 20 01 03
Fax +45 44 2001 01