ServiceSense™ Field Services
The mission of the LumaSense services organization is to deliver consistent value-added service so you can focus on your business. Our highly trained and dedicated Field Service Engineers (FSE’s) are ready to partner with you to deliver the right sensing solutions with the best performance and longest-life. You expect the highest quality from your investments in LumaSense technology; therefore, our promise is to:
- Deliver high-value customer care.
- Keep your assets reliable and working.
- Provide you the knowledge and expertise required to solve complex problems quickly.
- Service to prevent unplanned downtime and keep you running safely.
Proper temperature control is critical to production efficiency, product quality, and environmental compliance. Our ServiceSense™ Field Support Services are designed to keep your systems performing with minimal downtime for the long-term.
Field Service Offerings
Installation and Commissioning
Ensure the correct integration and deployment of our solutions with our extensive installation services.
On-Site Calibration and Repair
A Field Service Engineer will come to you to inspect, test, maintain, and repair your equipment.
Using Infrared cameras, a Field Service Engineer will inspect all components of your site for hot spots and electrical defects.
Customer Care Team
America and Australia
Santa Clara, USA, CA
Phone +1 408 727 1600
Phone +1 800 631 0176 (US toll-free)
Fax +1 408 727 1677
Europe, Middle East, Africa, Asia
Phone +49 69 97373 0
Fax +49 69 97373 167
Phone +45 44 20 01 03
Fax +45 44 2001 01