1-408-727-1600
Support

Customer Support

LumaServ™ Delivering Business Results through world-class Customer Support

Our goal is to ensure that your LumaSense equipment is performing as expected to meet your business goals.  Customer care is our top priority.  When you are unsure, just give us a call.  We are always glad to help.

Product Registration

Register your product to get informed of the latest updates and tech bulletins on your LumaSense products.

Warranty Information

LumaSense warranties its products against manufacturing defects as part of our commitment to ensuring high quality.

Terms & Conditions

LumaSense’s standard sales terms and conditions are available for easy reference

Software Upgrades

Learn more about keeping your software current and upgrading for new functionality.

Request Return Materials Authorization

Obtain a Returns Materials Authorization (RMA) to send your items to LumaSense for warranty or servicing.

Documentation

Service Brochure

376 KB

Publication and Technical ResourcesPublications & Technical Resources

find more resources in our download center

Market, Application, Product SelectorMarket, Application, Product Selector

find products based on market and application

Customer Care Team

America and Australia

Santa Clara, USA, CA
Phone +1 408 727 1600
Phone +1 800 631 0176 (US toll-free)
Fax +1 408 727 1677

Europe, Middle East, Africa, Asia

Frankfurt, Germany
Phone +49 69 97373 0
Fax +49 69 97373 167

Ballerup, Denmark
Phone +45 44 20 01 03
Fax +45 44 2001 01

LTI-Support@aei.com

Find Your Local Representative

To find a service for your product or to buy a new one.

Turn-key Service and Support

Find out all field services options and asset assurance.