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Return Materials Authorization
For all factory services including warranty, calibrations, and repairs, LumaSense requires that all inbound materials be sent with a Return Materials Authorization (RMA) number – to be provided by LumaSense upon request.
The RMA number should be clearly displayed on the exterior of the package you are sending and also be attached to the item(s) on the inside of the package.
To request a RMA number, click the button above and complete the form, or contact our Customer Care Team.
- If the service needed is under warranty, a RMA number will be provided along with a form and further return instructions.
- If the service needed is out of warranty, a quote will be issued. Once the quote is accepted, a RMA number will be provided along with a form and further return instructions.
Note: LumaSense cannot be responsible for any materials returned without a RMA number.
Customer Care Team
America and Australia
Santa Clara, USA, CA
Phone +1 408 727 1600
Phone +1 800 631 0176 (US toll-free)
Fax +1 408 727 1677
Europe, Middle East, Africa, Asia
Frankfurt, Germany
Phone +49 69 97373 0
Fax +49 69 97373 167
Ballerup, Denmark
Phone +45 44 20 01 03
Fax +45 44 2001 01